“Uncle Jack, how do you keep your client informed without being an annoying pain in the ass””
Answer: You ask right away. Each client, GC and client rep, and each project, client is different. So you ask how he […]
Author: Dan Hull
Blawg Review #52 – If this doesn’t sell you on lawyers blogging, nothing will.
This week’s Blawg Review is hosted by David Giacalone at his f/k/a. A lawyer who despite his D.C. antitrust and Harvard Law […]
The Joy of Work, Burned-Out Lawyers & the 1st “What About Clients?” Post
The past week was Pretrial Skirmish, Negotiation and General Posturing Week. Which I love. Lively chats with mainly worthy adversaries. You constantly […]
France: Civilized, Educated, Talented, Proud – But Not Like Us?
As modes of work and workplace, including their definitions, keep changing, “work ethic” is never an easy subject. And France is my […]
One GC’s View of the Billable Hour.
In response to the Exemplar Law Partners post two days ago, James T. Holden, the General Counsel of Rhino Linings USA, Inc. […]
Catching Up With Exemplar Law: “No Hourly Bills, No Hourly Bull”.
Boston-based Exemplar Law Partners made news in mid-February when it announced that it was launching a new firm which would use exclusively […]
Del Bianco: AT&T – BellSouth Merger May Not Be a Done Deal.
Two days ago, Mark Del Bianco, a colleague, friend and a DC-based telecom lawyer who once labored in DOJ’s Antitrust Division, wrote […]
Inc. Magazine: Best Customer-Service Practices
Even though I was a subscriber to Inc. Magazine for years, I noticed this only recently while doing some research for this […]
Adam Smith: “Know Your Client.”
Or at least get under its skin and come to know what it really thinks about you. You might be pleasantly or […]
Washington Post: Blogging is now a major player in Internet growth.
According to this morning’s Washington Post, blogging is one of the the 3 biggest factors in driving Internet growth, along with local […]
Blawg Review #51’s Writer is Nobody’s April Fool.
George M. Wallace of Declarations and Exclusions, a/k/a A Fool In The Forest, did this week’s Blawg Review with Blawg Review #51. […]
3L Epiphany – Not Bad for a Buckeye.
As a basic Google search will tell you in a matter of seconds, 3L Epiphany, a blog by Ian Best, a third-year […]
Never date anything April 1; never rely on anything dated April 1.
Which can be “Rule 13”, a new client service rule. This causes obvious problems because of today’s date. While you are thinking […]
Building a Great Culture Is An Inside Job.
Michelle Golden and Allison Shields each have an important post about this. If you are selling your services firm as happy, fun, […]
Rule 12: Have Fun.
Rule 12 (of 12): Have Fun. See Rules 1-6 here and at these links 7,8, 9, 10 and 11. If you are […]
Your Brochure: A Detail, A Tool–But Not a Marketing or Client Communications Strategy.
Nathan Burke and Tom Kane have fine, sane recent posts on this. So does Seth Godin, who started them off. In these […]
Listen Up…
Listening arts. I’ve mentioned before that I still need work but am improving in this area. It’s a constant focus. And my […]
Blawg Review #50 Is Out, Out There and It Should Wake Us All Up.
The Dark Goddess of Replevin Speaks did Blawg Review #50 this week, and DGR, a/k/a Seattle’s Ruth Laura Edlund, did not disappoint. […]
At the Canadian Bar Association, Client Service Merits Full-Time Emphasis.
I’ve noted that, on the subject of clients, the Oklahoma Bar Association’s Jim Calloway “gets it”. The Canadian bar people seems to […]
Del Bianco: Net Neutrality – “The Next Broadband Battleground”
Shouldn’t we all be able to to access all internet content without having to pay extra to attach adapting devices? And what […]
Clients, Litigation and Discovery Disputes.
Evan Schaeffer in his The Illinois Trial Practice Weblog has a wonderful post “Don’t Put Discovery Disputes On A Back Burner”. It’s […]
Nathan Burke: Thinking About Marketing Freshly PLUS Client Polling
Nathan Burke at LawFirmBlogging has a very fine “lawyer wake-up” post called “A New Way Of Thinking About Marketing“. He succinctly offers […]
“Oh Rare Ben Johnson…”
Great post and heads up from Ed Poll at his LawBiz Blog about how things have changed in our business in the […]
March Madness, Epic Tragedies, Disappointments – LSU 62, Duke 54.
Off-Topic Department: Is it just me–or do people (including the Associated Press sports staff) just love to see Duke lose?
Round III of It’s All Happening At the Zoo: Australian/New Zealand Blawgs?
Any good and active Australian or New Zealand blawgs out there? Australia is now a “player” and, hey, these folks like to […]
War Stories–Service Ones
I’m not an old guy yet–but I’ve been pracxticing law for a long whilte. One of the reasons I know that is […]
The French Get Hissy About IP–Part 2
Here, from an AP news story. Ironically, the draft on-line copyright bill, which passed the French National Assembly but still needs to […]
“Are You Tired of Working For the Man–Or the Woman?”
In either event, or if you’re just burned out by meditating too much on the BTI Consulting Study, try something different by […]
Are There BTI Consulting-type Studies Out Measuring Whether Clients Are Happy/Unhappy with the Client Service Performance of their Outside CPA’s, Stockbrokers, Management Consultants, Financial Planners, Marketing Gurus, Banks, Ad Agencies?
Long title but you get the idea. We live increasingly in a “service-based” global economy. Any studies or stats out there on […]