Unexpectedly, and going on a decade*, Duke University has been building a somewhat unruly, vaguely feral and decidedly Epicurean–let’s just call it […]
COPY: In international arbitration and mediation, first-language barriers can be the least of your client’s difficulties. How does a mediator or arbitrator […]
In 2000, Joe Eszterhas, former Rolling Stone editor, celebrated screenwriter, outspoken Hollywood insider and fellow Buckeye, unleashed my favorite non-fiction book: American […]
If there’s anything that kills customer experience, it’s the territory wars inside organizations. –Jeannie Walters, Founder, 360Connext, Chicago, Illinois The creation of […]
Branding differentiates a seller’s product or service from those of his competitors. Over the weekend at The Economist, Adrian Wooldridge, who writes […]