Author: Dan Hull
Redux: Will we ever apply Ease-of-Use product concepts to Services?
And with thanks to New York City’s Scott Greenfield for revisiting Ease-of-Use this week in his inventive “A Plea Agreement With An […]
To Woody Allen: “Never write a letter, never throw one away.”
On Sunday, in response to his adoptive daughter Dylan Farrow’s allegations of sexual abuse by him when she was seven years old, […]
You need a “New Mind” for Reinvention–Part 2.
Last week, Reinvent Law came to the Great Hall at Cooper Union in New York City. Scott Greenfield, trial lawyer, writer and […]
Over the Weekend: This is the Way to Change the Law of Equal Protection?
Regardless of how you weigh in on the substantive issue, is this the right way to change equal protection law? See, e.g., […]
Curse of the Silo: “An Aggregation of Narrow Views.”
If there’s anything that kills customer experience, it’s the territory wars inside organizations. –Jeannie Walters, Founder, 360Connext, Chicago, Illinois The creation of […]
Losing Our Religion: The End of The Brand?
Branding differentiates a seller’s product or service from those of his competitors. Over the weekend at The Economist, Adrian Wooldridge, who writes […]
Remsburg
Like many of my peers, I’ve been interested in politics–the “art of controlling your environment”, as one Hunter Stockton Thompson used to […]
At Cross-Culture: “How European are the Russians?”
Don’t miss this article at Richard Lewis’s consistently-excellent Cross-Culture: “Russia and the EU“. Excerpt: What is remarkable about Russians is that they […]
France’s New First Girlfriend?
See “French President Francois Hollande Announces Breakup with First Lady Valerie Trierweiler” in The Daily Beast. French Actress Julie Gayet, 41.
Turns out French President Francois Hollande is a Really Big Dog.
It’s not just Bill Clinton, ahem, Rand Paul. Lots of heads of state have had extra-curricular romantic lives, and France’s past presidents […]
Defendant-Tweeter Courtney Love Prevails in First Twitter Libel Trial.
Chalk up a victory and some trail-blazing for rocker Courtney Love. On its unusual facts, and given somewhat implausible testimony on both […]
UPDATED: The Week in Wild West Shows: Free Speech, Dueling & Other Manly Arts.
The Wild West Show that is still the blogosphere can get ugly. There are some rough spots. Apart from law that governs […]
Regarding Nino: Dick-gate?
To bring us up to date on cumulative reaction to the now infamous page 4, lines 10-12 of the SCOTUS transcript in […]
SLM: Witness Demeanor in International Disputes.
In international arbitration and mediation, first-language barriers can be the least of your client’s difficulties. How does a mediator or arbitrator arrive […]
“We are on the hunt for others:” Nigeria’s new law criminalizing homosexuality.
Nigeria, where sodomy has been illegal for decades, just raised the stakes. This week Africa’s largest nation begins enforcement of a popular […]
Employee Reviews on CS Standards: How Do Your Firm’s Dweebs Measure Up?
Are you serious about all that client service stuff on your website? Then talk about real customer service every single day, as […]
Los Angeles and the Music Business: “A cruel and shallow money trench.”
The music business is a cruel and shallow money trench, a long plastic hallway where thieves and pimps run free, and good […]
Before the Great Neutering, we had real music.
Holland 1979
How to Pick a Fight in a Global Recession.
There cannot be a crisis next week. My schedule is already full. –Henry Kissinger, quoted in The New York Times Magazine, June […]
Manchester, England tech issue?
Holden Oliver may be seen strolling to and from one of the Peter Street hotels all this week–but he won’t say which […]
Rule 2: Customers and Clients are the Main Event–not you, your employees or your profession.*
Western professionals talking shop. Rule Two: The Client is the Main Event. We all know that clients pay our fees, give us […]
Cyber-Speakers’ Corner: “Merry Christmas, Ya’ Bastards.”
Three Decembers ago on a Sunday, I did hear this holiday greeting from a guy in the Northeast corner of Hyde Park […]
Think like a client. The trick now is to win cheap.
For an experienced client, the cost of the lawsuit is part of the “victory” analysis. So is closure–or just getting it over […]
CPR’s Global Accelerated Arbitration Rules.
Choose to use them. They’re aggressive and “get-it-done”, in both letter and spirit. Global Rules For Accelerated Commercial Arbitration, of the CPR […]