Updated a bit from our January 1 post. These remain in no particular order, but for what it’s worth, we still think Tom Collins’s More Partner Income is the best all round.
Below are blogs which either are dedicated to or regularly feature useful models, ideas, best practices and tips on effective client service. Note that we are using the term “client service blog” broadly. We’ve probably (either inadvertently or out of ignorance) left out some great blawgs and blogs. So let us know which ones they are.
In the following list, we aren’t ranking them–but in our view the blog with the best overall client service savvy in 2006 was Tom Collins’ More Partner Income. Although he writes about LPM subjects other than client service, we think that Tom brings home in a variety of ways the overall point (perhaps better than anyone) that good relationships and good clients are every service business’s real economic assets, they are always up for grabs, and they are worth guarding 24/7.