An evolving new rejoinder to beefs about imperfect client service?

Re: chilling effect on complaints about mediocre, lame and/or bad lawyering or “Well, dang, we weren’t that bad–so we’d like $1 million, dirtbags.” See at Overlawyered “Chew out your lawyers, get sued for defamation“. Apparently, in the NY state case, the qualified privilege–which the Manhattan trial court insisted was “absolute” instead (WAC? questions that, but it’s a good result)–won the day. Still, whoa.