Fear and Loathing at the CLE Seminar? Getting an Earful from GCs.

Law.com’s In-House Counsel section recently linked to a December 9 article from the Fulton County [Georgia] Daily Report entitled “Getting an Earful From GCs”. Apparently–and this fascinates me–at a CLE seminar hosted by the Corporate Counsel Section of the Georgia state bar, some of the 100 GCs present asked outside law firm reps a bunch of “why-can’t-you-get-it?” questions, including this one: Why don’t outside lawyers understand the “business models and corporate culture of their clients?” Assuming that’s true, i.e. we are not learning about clients from which we want repeat business, and at the risk of sounding didactic, I ask this one: How did so many of us get this bad? Whoa.