My friend Pat Lamb of In Search of Perfect Client Service made me aware of Hill & Knowlton’s blog Client Service Insights. WAC? is going to permanently link to this one. Clever and interesting, CSI just conducted and announced a “winner” of its First Annual Scariest Client Service Stories Contest in honor of Halloween. On the homepage currently: “Insight #1 – Client service excellence isn’t about doing the things no one else can do; it’s about doing the things anyone can do, but just don’t.” So simple, it’s scary. Read that to yourself a couple of times. Then ask your brilliant young associates–the ones who like you were law review editors and still think it’s all about being “smart”–to read it exactly 13 times. Aloud, in unison.
Est. 2005. Fka What About Clients? Law. Business. Americas. Europe. New Ideas. Old Verities. Heroes. Real Girls. Anglo-Irish Verve.
Est. 2005. Fka What About Clients? Law. Business. Americas. Europe. New Ideas. Old Verities. Heroes. Real Girls. Anglo-Irish Verve.
Est. 2005. Fka What About Clients? Law. Business. Americas. Europe. New Ideas. Old Verities. Heroes. Real Girls. Anglo-Irish Verve.