Allison Shields: Real Client Service – Can You Teach It?

Here’s a fine post on a favorite subject from one the best client-centric blogs out there. Lawyer-consultant Allison Shields at LegalEase wonders “Can Excellent Client Service Be Taught?” And the answer is yes. Notice especially the idea of developing in all staff and employees a “hospitality mentality”–Allison took this idea from a recent Inc. Magazine article–and where that mentality really starts.