Client interviews (or audits) by a ‘third person’ is a long-time favorite WAC? subject–and our recommendation to all law firms. At least one law firm, Philly’s Ballard Spahr, is attempting to raise the standard by hiring a full-time non-lawyer client interviewer. See Mark Beese’s take in “Ballard Hires Client Interviewer” at his Leadership for Lawyers.
Est. 2005. Fka What About Clients? Law. Business. Americas. Europe. New Ideas. Old Verities. Heroes. Real Girls. Anglo-Irish Verve.
Est. 2005. Fka What About Clients? Law. Business. Americas. Europe. New Ideas. Old Verities. Heroes. Real Girls. Anglo-Irish Verve.
Est. 2005. Fka What About Clients? Law. Business. Americas. Europe. New Ideas. Old Verities. Heroes. Real Girls. Anglo-Irish Verve.