Hardly news to WAC? Lately, our biggest pet peeves are: (a) American retail banking services and (b) Gen-X clerks globally. Banks and younger store help are not just monuments to lameness and mediocrity in commerce–they actually seem to get off on doing bad work. Along with practicing law, we at WAC? live and breathe client service issues. We are the Watchers. And it’s a miracle to WAC? that some employees can even feed their families. The problem: business knows what to do, but it can’t get people to buy into Client Service. Business Week, in a good feature by Jena McGregor, hypes it as the “Customer Backlash Against Bad Service“.
Est. 2005. Fka What About Clients? Law. Business. Americas. Europe. New Ideas. Old Verities. Heroes. Real Girls. Anglo-Irish Verve.
Est. 2005. Fka What About Clients? Law. Business. Americas. Europe. New Ideas. Old Verities. Heroes. Real Girls. Anglo-Irish Verve.
Est. 2005. Fka What About Clients? Law. Business. Americas. Europe. New Ideas. Old Verities. Heroes. Real Girls. Anglo-Irish Verve.