New book out! “Retail Banking Services in America: A Passion For Client Service Excellence”

Just kidding. At this level, Banks don’t care. Great lobbyists, we must admit–and we’d even work for your retail arms if you greasers would just up your rates a bit like in the old days. We won’t hold our breath. Anyway, on customer service for non-commercial accounts, if you continue to mix (a) the lowest-drawer employees with (b) millions of peasant checking-account customers and (c) treat them both badly (what other inference may we draw?), you’ll always get (d) Retail Banking Client Service that hovers between (1) Drug-haze Mediocre and (2) Spectacularly Bad, i.e., hiring peasants to treat others as troublesome peasants (brilliant, in a way). See “Take it to the Bank: A Primer on Poor Client Service” at Law Consulting Blog.