Employee Reviews on CS Standards: How Do Your Firm’s Dweebs Measure Up?

Are you serious about all that client service stuff on your website? Then talk about real customer service every single day, as if it were a substantive area of law practice. Make it a running conversation. If you are serious about building and keeping a “client service culture”, you need to underscore it at every performance review. It’s an idea that is here to stay in this, or any other economy.