Keeping good clients, getting new ones, making new ones “stick”. These are on everyone’s mind these days. For all 4.5 years this blog has been up and running, the Canadian Bar Association’s PracticeLink on “Client Services” has been–hands down–the best bar organization site out there on client service. CBA apparently sees CS as a way of lawyer life. “A full-time activity” is the expression used. PracticeLink is well thought-out, packed with the best resources, and far beyond the usual lawyer lip service on Client Service.
