I took two days off in Kent with London lawyers, and near Albion’s white cliffs, in part to recover from my Monday Mayfair meeting with GeekLawyer: a gentleman, IP scholar, barrister and genuine werewolf. And today is Zürich, first established as a Roman customs post, and now a truly global city. I’m here with lawyers from firms in 35 countries or so to talk about the main event: Clients.
Clients. Remember them?
1. What are law firm partners and associates doing for clients these days, anyway?
2. Are law firms days structured economically, and in talent and human resources, to solve client problems–or just add to them?
3. Are we delivering services using models that are fair to clients?
4. Are we charging for training when we shouldn’t be?