Sensitive Litigation Moment: Be There 24/7–or Give Walmart a Shot.

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Lord Chief Justice Sir John (“Pompous”) Popham, circa 1603

Lawyers aren’t special. We’re in a service business. We are not royalty. Get used to it. Rule 9: Be There for Clients 24/7. Returning telephone calls promptly and keeping your client “informed” is not client service. Color all that barely adequate. Get a new standard.