I’ve noted that, on the subject of clients, the Oklahoma Bar Association’s Jim Calloway “gets it”. The Canadian bar people seems to get it, too. For months now I’ve included as a link to this site the Canadian Bar Association’s CBA PracticeLink (scroll down bottom right). PracticeLink–which I’ve also discussed before because it actively advocates sane lawyer writing–even includes a special page for clients called Client Services. Lots of solid resources here. Just one of them is the
Client Care Handbook, originally entitled 30 Best Practices – Strategies for Law Firm Management. The CBA PracticeLink, including that 58-page booklet, is also translated into French. Clients need a few heroes, and here is one more.
J. Daniel Hull