Dial ‘H’ For ‘Human’: “Thank you for the opportunity to offer you excellent customer service. Please listen carefully to the following options as our menu has changed….”

Here’s a sign of the service times. It’s a Newsweek blurb from the upcoming January 23 issue on getting “live” customer service. A guy who apparently just wouldn’t take it any more did something as productive as anyone could. I’ll bet that several young couples name their next born son after a Winchester, Mass. man named Paul English.